Bloom scale encoder problem

I just bought a second-hand bloom, the first version with green pcb. Turning the SCALE encoder will not change the associated note value, so that note value is stuck. Pressing the encoder will not cause the leds to flash white like the other encoders.

Weirdly, pressing shift and turning the SCALE encoder will change the scale as expected. I’ve re-updated the firmware, reset calibration data to default, and have “factory reset” both channels. The SCALE encoder problem remains. The module seems to function normally otherwise.

Anyone have any ideas? Seems like it may be a faulty encoder. Thanks.

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Hey @chocolatyshatner, welcome to the forum! It could definitely be a hardware issue. I DM’d you to get a ticket started with our tech support team.

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